At Drinks and Drums, we are committed to providing high-quality products and services to enhance your experience. Please review our return policy below to understand the terms and conditions for returning items.  

DIGITAL PRODUCTS – NON-REFUNDABLE

Due to the nature of digital downloads, all digital products purchased through our website, storefronts, or affiliated sites are final and non-refundable. Digital products are accessible immediately upon purchase, making refunds or exchanges unavailable. We encourage you to review product descriptions carefully before purchasing.  

PHYSICAL PRODUCTS – RETURN POLICY

We accept returns for physical products within 30 days of receipt, provided the items meet the following criteria: Condition: The product must be in its original, unused condition and in its original packaging. Proof of Purchase: Please retain a copy of your order confirmation or receipt for verification.  

RETURN PROCESS

To initiate a return of a physical product, please follow these steps: Contact Us: Email us at [email protected] with your order details, reason for the return, and any supporting photos if applicable. Return Instructions: Once your request is reviewed, we will provide return instructions, including a return address. Please do not send your product back without receiving these instructions. Shipping: Customers are responsible for the return shipping cost unless the return is due to a defect or error on our part.  

REFUNDS

Once we receive and inspect your returned item, you will be notified regarding the approval or rejection of your refund: Approved Refunds: Refunds for approved returns will be processed back to your original payment method within 7-10 business days. Rejected Refunds: If the return does not meet our criteria, it may be returned to you, or a partial refund may be issued at our discretion.  

EXCHANGES

At this time, we do not offer direct exchanges. If you would like a different product, please initiate a return for the item in question (if eligible) and place a new order for the desired product.  

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please email us within 7 days of receipt at [email protected], with photos and a description of the issue. We will work with you to provide a replacement or refund as applicable.  

FINAL SALE ITEMS

Certain items, including clearance and promotional products, are marked as final sale and are not eligible for returns or refunds. Please refer to the product description for specific return eligibility.  

CONTACT US

If you have any questions, concerns, or requests related to this Return Policy or the handling of your personal information, please reach out to us via email at [email protected].  

Last Updated: November 1, 2024